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Labyrinthbooks.com Policies

Browse this page for our web-policies only. If you do not find the answers you are looking for below, you can contact us here. Please get in touch with our store directly with questions regarding their policies.

 

Customer Service: If you have any questions or concerns about your order or a title you have seen on our site, please go to our Contact Us form, or email us at catalog@labyrinthbooks.com. Please include your name, telephone number, address, and invoice number if applicable.

Return Policy: If you are not satisfied for any reason, we accept returns within thirty days of the original purchase. Return the book(s) with the original packing slip and your credit card number and expiration date (if applicable). Your account will be credited immediately or a check will be issued.

Please send returns to:

Labyrinth Books ATTN: Returns
27 Route 31 South
Pennington, NJ 08534-2507

Special Orders: Special orders are handled through our stores only. Please write to annie.farrell@labyrinthbooks.com or call (609) 497-1602.

Stock Availability: All of our titles are in stock in our stores or at our warehouse. Unlike some large online booksuppliers, we do not list titles that we do not have on hand at one of our locations and do not have arrangements with distributors who would then be the ones to ship a book to you. All books come directly from us to you. On the rare occasion of an inventory discrepancy, you will be notified on your invoice. If a title is out of stock, please call one of our stores and we will gladly special order it for you: Princeton: 609.497.1602; NH: 203.787.2848.

Security Statement: Labyrinth Books is dedicated to ensuring the highest level of online security for our shoppers. Our site is secured and certified by GeoTrust and all sensitive data is encrypted before being sent over the net. Look for a small lock icon in your browser window and a URL beginning in https:// instead of http:// to indicate a secured web page. Please know that only pages with sensitive data are encrypted (i.e. login page, checkout pages, account pages, etc.) so you will not see the encryption icon while just browsing our inventory or reading our news pages. Also, some browsers will alert you when switching into or out of encrypted mode. This is a normal alert and does not indicate a gap in security.

Privacy Statement: All names and information collected on this web site are solely for the use of Labyrinthbooks.com. We will not provide your names to any other source without your permission. We respect the privacy of our visitors and commit to ensuring that your email address will not be redistributed.

Labyrinthbooks.com uses the information collected on our web site for the following reasons:

  • Inform our visitors/customers of new arrivals and updates on special pricing or deals
  • Registration of new users
  • Distribution of our bi-monthly sales catalog.

Labyrinthbooks.com enforces strict company policies for all employees. While we cannot guarantee that loss or misuse of data will not occur, we take all the necessary precautions to prevent such instances.

Thank you for reviewing our commitment to the safety and privacy of our visitors. If you have any questions about our privacy policy, please contact us.

Institutional Accounts: Labyrinth Books welcomes requests from libraries and other institutions to establish an institutional account with Net 30 payment terms. To apply for an institutional account please submit the following on institutional letterhead:

  • Complete contact information:
    - Contact name
    - Shipping/billing address
    - Phone number
    - Fax number
    - Email address
  • A copy of your federal tax exemption form
  • OPTIONAL: If you wish to order through our website, please also provide the email address you use to log in to your account. To establish an online account, click here

Please submit the information by mail, fax, or email to the following address:

Labyrinth Books
ATTN: Institutional Accounts
27 Route 31 South
Pennington, NJ 08534-2507

Email: catalog@labyrinthbooks.com

We will notify you as soon as your institutional account has been established. Any orders you place before that time must be paid in full and up front by credit card.

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